Department of Education School Cleaning Contracts Advice Portal

The Department of Education is committed to ensuring government schools are cleaned to a high standard, and that cleaning staff wages and employment conditions are fair, equitable and consistent.

This portal can help Victorian government school cleaners find information and assistance relating to their work.

Where a Victorian government school cleaner feels there has been a breach of their conditions and entitlements, this portal can be used to raise issues directly with the department.

Employment related issues may include (but are not limited to):

• hourly rate not being in line with the Cleaning Services Award 2020
• penalty rates not being in line with the Cleaning Services Award 2020
• employer not paying the mandated 5% above award rate from 26 December 2024
• having to work unpaid hours
• experiencing unsafe working conditions
• sudden unexpected change in employment, such as a change in hours
• being bullied or harassed